Making recommendation systems in apartment management platforms visible to domestic help

Facilitated by: Dr. Naveen L. Bagalkot & Venkat Chilikuri
Collaborator: Mahima Chandak, MDes Year 1
Time: January to February 2019
Duration: 5 weeks

In the second Semester I took the Probing Service, Systems and Infrastructure studio to critically explore apartment management platforms like MyGate, Apna Complex and Apartment Adda to look at the power structures and inequalities that they facilitated. My project partner, Mahima and I chose to then look at how this affects the lives of domestic help in these apartments and how, as designers, we could make these systems (like rating, review, attendance) visible to them. We used research through design as a methodology in this studio.

Read the three part blog about the project on

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